Need help?
Frequently Asked Questions
Your Doubt?
Selectives is a multi-designer luxury platform that brings together exclusive collections from some of the best designers. Each piece is thoughtfully curated to represent originality, craftsmanship, and timeless elegance.
To create an account:
- Visit the Selectives website.
- Click on the "Sign Up" button located at the top right corner.
- Enter your name, email address, and create a password.
- Follow the prompts to complete your registration. Once registered, you’ll have access to personalized recommendations, order tracking, and special offers.
We accept a variety of payment methods, including:
- Credit and Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Google Pay
- Razor Pay
- Selectives Gift Cards
For more details on payment options, please visit our payment page.
Once your order has been shipped, you will receive an email with tracking information. You can also track your order by logging into your account and going to the "My Orders" section.
Some of our designers offer customization options depending on the collection. Please check the product details or contact our support team for more information before placing your order.
Shipping fees vary depending on your location and the size of your order. For more details on shipping rates, please check our Shipping Information page.
Shipping times vary depending on the delivery destination
Since most of our products are customizable and made-to-order, production usually takes 2 to 4–5 weeks.
Once dispatched, shipping takes approximately 4 to 7 business days, for international deliveries.
We do not accept returns as most products are custom-made and tailored to individual customer preferences.
You can reach our customer service team through the following methods:
- Email: hello@selectives.com
- Live Chat: Available on our website during business hours (9 AM - 6 PM, Monday to Friday)
We are always happy to assist you!
Yes! At Selectives, we take your privacy seriously. We use SSL encryption technology to ensure that your personal and payment information is always protected. For more information, please review our Privacy Policy.
Yes, we offer Selectives Gift Cards in various denominations. You can purchase a gift card directly on our website. Gift cards can be used for any purchase on the platform.
To use a promo code, simply:
- Add items to your cart.
- Proceed to checkout.
- Enter your promo code in the "Discount Code" field before finalizing your order.
- The discount will be applied to your total.
If the code is valid, the discount will be reflected in your order summary.
Yes, we offer international shipping to selected countries. Shipping rates and delivery times may vary depending on your location. To check if we ship to your country, visit the Shipping Information page on our website.
To leave a review:
- Go to the product page of the item you purchased.
- Scroll down to the review section.
- Click "Write a Review" and share your experience with the product.
- Submit your review!
If you need to change the delivery address, please contact our customer service team immediately. If the order hasn't shipped yet, we may be able to accommodate the change.